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|AURORA, Colo. -- The family of a 19-year-old woman shot to death at the Aurora Mall last week is remembering her as positive person who was headed toward a better life. Krystal Martinez was shot trying to stop her boyfriend, Kyle Douglas Boyd, from arguing with two men inside the mall last Tuesday, police and her family said. Boyd, 23, and a bystander were also shot. Boyd is listed in good condition. Shopper Susan Holyfield, 48, was treated and released the day after the shooting. The Martinez family expressed disappointment that their loss did not warrant personal attention from mall managers. "A phone call is cheap but we haven't heard a word, and it hurts. It leaves a sour taste in my stomach," said Orlando Martinez, Krystal's grandfather. "I am really heartbroken that we have not even received a word of condolence from the mall."|